5 Zvinhu Tech Support Haingakuudzei

Heano zvinhu zvishanu "Zvivimbiso" zvinotsigirwa nevatsigiri vangazombobvuma

Kuva Tech Support Agent haisi basa rakanaka. Ndinofanirwa kuziva - Ndave ndiri pane imwe makambani, pamatanho akasiyana, uye inogona kuva yakaoma.

Kushanda mukugadzirwa kwekambani kunoreva kutora foni, maimeri, kana kutaurirana kubva kune vanhu vasingafari. Zvakanyanya kufanana nebasa rekutengesa vatsigiri basa, kunze kwekubatsirwa kwemuviri wemutauro, kusangana kweziso, uye zvimwe zvinhu zvinoita kuti kutaurirana kwevanhu kuve nyore. Iri basa rakasiyana nedambudziko rakasiyana.

Mhinduro Yangu Yokutaura Nayo Tech Support chikamu chakanyorerwa kuti chibatsire kuita kuti ruzivo rwako rwese rushande navo ruve nyore, asi ndinofunga kuti kuziva zvimwe zvezivo iyi insider zvingabatsirawo.

Aya "mashanu" zvakavhiringidza zvinhu zvinotsigirwa nezvinhu tech support vanhu vangada kukuudzai asi havagoni, uye vashomanana vangave vandinoda kuti ndirege kugovana zvachose. Iyo yekupedzisira inowira mubhokisi rechipiri iroro.

& # 39; Takawanzoshanda Kubva Kubhuku, kwete Zvakaitika & # 34;

Zvinosuruvarisa, vazhinji vevanhu vanopindura foni kana kuti kukumbira kukumbira, kana kuti kupindura maimeri inotumira, havasi ivo pachavo vanoziva nezvavari kuda kukubatsira, kunyanya mumapoka makuru ekutsigira akaita seaya anoshanda mumakambani makuru e teknolojia.

Pane mukanano wakanaka iye asina kushandisa router iwe usingagoni kusvika kubasa, wakambotaurirana ne software iwe uri kutaura pamusoro, kana wakapfuura kuburikidza nemabasa ekutanga anoshanda mubasa risina kushanda se inotarisirwa.

Iko "Nhamba 1" kana "Chidimbu 1" gurani rekutsigira raunoshanda naro rinogona kunge rinotevera flowchart. Vanokukumbira kuti uongorore kana kuita chimwe chinhu, uye wobva wasarudza chakutaurira iwe pamusoro pekuzotevera kubva pane zvawakapindura.

Hapana mubvunzo kuti vamwe venyu vangave vakafungidzira izvi zvichienderana nehutano hwekubatsira iwe dzimwe nguva unowana, asi usava wakaoma kumunhu pane imwe mugumo. Havana kushandisa chigadzirwa kana basa raunenge uchitaura kwavari pamusoro pekuti kambani yavanoshanda nayo haina kufunga kuti yakakosha , kwete nekuti havana chavanotya kana chechido.

Zvose zvakataura, kana uri nekutambudzika kuwana rubatsiro rwaunoda kubva kumunhu waunotanga kubata naye, une zvingasarudzwa.

& # 34; Tinokwanisa Kuwedzera Thikiti Yenyu Kana Watibvunza Kuti & # 34;

Kunyange zvazvo zvingaita sokuti munhu waunotanga kutaura naye mu tech inotsigira isarudzo yako yokutanga uye yokupedzisira, iyo inenge isina kumboitika.

Zvechokwadi, unogona kukumbira kutaura nemutungamiriri kana iwe uri kumhanya mune imwe nyaya apo mumwe munhu asiri kubatirana newe zvakanaka, asi haagoni kunge akabatsira zvakawanda nezvako chaiyo yekugadzira nyaya.

Pane, zvisinei, rimwe boka iwe unogona kutaura naro nehumwe hutano, uye zvichida mamwe ruzivo, nechinhu chaunoda kubatsirwa nacho. Inonzi "Nhamba 2" kana "Layer 2" kutsigirwa.

Nhengo dzeboka iri kazhinji haiti kutevera chirongwa chekuyerera kana kuti yakagadzirirwa mhando yemibvunzo. Varume nevadzimai ava vanowanzoziva nezvechigadzirwa uye vangangobatanidzwa mukugadzira kana kukura kwayo, zvichireva kuti vanowanzova nemazano chaiwo emamiriro enyu ezvinhu.

Usatora ruzivo rutsva urwu semvumo yekupindura chigadzirwa cheNyimbo 1 asati atanga kutaura uye kukumbira Nhamba 2. Iyo yekutanga yerutsigiro inowanikwa muchikamu kuti isasaparadza nguva yepamusoro yakatsigirwa vatsigiri vane zvinetso nyore nyore kugadzirisa .

Chengetedza "Nhamba 2" sarudzo muhomwe yako yepamusoro yemamiriro ezvinhu apo iwe unowedzera ruzivo kupfuura Munhu weNhamba 1 (taura wakatendeseka iwe pachako nezvayo, ndapota) kana kana wakagumburwa nehuwandu hwehutano huripo huripo.

& # 34; Tine Nhamba-ye-Calls Chinangwa Asi Uyewo Simba Rinokurudzira Kugadzirisa Chinetso Chako Nhasi & # 34;

Tech inotsigira vanhu dzimwe nguva vanozviwana ivo pakati pedombo uye nzvimbo yakaoma. Vanowanzova nezvinangwa zvokusangana zuva nezuva - kazhinji nhamba dzemafoni. Kana vakawanda vachidaidza, vanotowedzera kusvika kune zvinangwa zvavo, uye vanofara zvikuru vatariri vavo.

Kune rumwe rutivi, kambani inoputira chimwe chinhu chinonzi chisarudzo chekutanga chekushevedzera - kugadzirisa dambudziko rako iwe kokutanga unoshevedza - kuchengetedza pane zvakakwana mari. Dhipatimendi rekutsigirwa nekombiki haisi kuita kambani mari. Kudaidza kwose kunowedzera kushanda uye mari yehupfumi, saka kugadzirisa dambudziko rako nekukurumidza uye rinobudirira rinovaponesa mari.

Iwe unogona kushandisa ruzivo urwu kuti unyatsobatsirwa, kunyanya kana iwe uine nguva yakanyanya kuoma kana nyaya yacho zviri pachena nemuchina wekambani kana basa.

Kuziva kuti vanokuda iwe uye nokukurumidza nokukurumidza, uye kugutsikana, usazeza kukumbira kubatsiridza hardware , chikwata kana kuti kutengesa, kana zvimwe zvakakodzera kuvandudza. Bvunza kare kare uye hapana chinokurudzira pane chavo, asi nguva yakarurama uye iwe unogona kufamba zvakanaka pane izvo dambudziko risati rasvika. Zvizhinji zvemakambani akadzidza kuti kuchengeta iwe kufara, kunyange pamari shoma shoma, unoripira kwavari kwenguva refu.

Zvinonyanya kukoshesa: Chenjererai zvekusimbisa upsell , chiito chinowanzojairika mumazuva ano apo mapurogiramu epurogiramu epurogiramu anobatawo sevatengesi, vachikusimudzira basa repamusoro kana chigadzirwa chakavandudzwa, pamutengo weizvi, panguva yekutumira kwako. Nguva zhinji iyi yakajeka uye iri nyore kubuda kunze, asi makambani mashomanana anoshandisa nzira iyi senzira yekukwanisa kukupa rutsigiro - "kuvandudza uye dambudziko iri rinoenda" chimwe chinhu chezvinhu.

& # 34; Dzimwe nguva Tine Mhinduro Yaunoda Asi Aren & # 39; t Kubvumira Kukutaurira & # 34;

Ndinoyeuka ndiri mumamiriro ezvinhu aya ini, semuchina wekusimbisa, pane imwe nguva. Mumwe munhu akadana, ane chido icho chigadzirwa chandakatsigira chaisagona kugutsikana, uye handina kubvumirwa kuita chinhu chakanaka nekuvatumira kune imwe nzvimbo.

Nenguva isipi, makambani akawanda uye anoziva kuti "kuita chinhu chakanaka" hachisi chinhu chakanaka chete asiwo karma yakanaka, nenzira inotaridzika. Kupa ruzivo rwakanaka, kunyange kana zvichireva kurasikirwa nomunhu iyeye semutengi, chinhu chatinoyeuka nguva inotevera patinenge tiri mumusika kune chimwe chinhu chinopiwa nekambani.

Chidzidzo kwauri, saka, se "mudzidzisi" wekubatsira kwekambani, ndeyekuyeuka kuti iwe unogona kuva nezvimwe zvingasarudzwa, kunyange kana munhu ari pafoni kana kuti mumwe mugumo wemaketani e-imeyili asingakubvumiri pane izvozvo.

Yeuka, zvakare, iyi haisi imwe yechitendero chemhirizhonga inotsigira vanhu vakafunga kuti havana kuda kukubatsirai nenzira yakarurama - iyi ndiyo mitemo yekambani iyo vashandi vasina chakanaka asi kutevera.

& # 34; Tine Hamwe-Kwete-Nice Code Mashoko Atinoshandisa Patinenge Takanganiswa & # 34;

Pakupedzisira, asi kwete zvishoma, ndeye "chakavanzika" icho vashomanana kunze kwenyika inotsigira nyika inoziva: iwe dzimwe nguva unotambwa, kurudyi kumeso ako .

Wagara ataurwa kuti nyaya yawakanga uine iko kukanganisa kwe -ID-10T , kana kuti mudzi wechinetso waiva yeChitsauko 8 ? Kana zvakadaro, iwe wakanyombwa uye iwe hauna kuzviziva. Izvo zvinhu zviviri zve "code code" iyo inoreva kuti mushumiri (ndiwe iwe) ari ... zvakanaka ... mapenzi.

Ona Wave Wakave Bato re Tech Tech Joke? nokuda kwezvimwe zvizhinji kuti uchenjerere.

Kunyange zvazvo pasina chokwadi chiripo, uye hapana zve "majee" aya akambodzokodzerwa zvechokwadi, anopa kuora mwoyo kwevamwe vanhu mune basa rakaoma kwazvo.

Mamwe rubatsiro Kuwana rubatsiro

Ndine zvakawanda zvekushandisa panzvimbo yangu kune avo vari kufunga pamusoro pekuwana basa rehuponi hwekombiyuta yako kana imwe tech. Heano zvishoma:

Iniwo ndinopa rubatsiro rwe-on-one, zvakare. Hungu, nokuda kwekuda. Ona yangu Rega Mamwe Mamwe Mapeji peji pane zvakawanda pane izvozvo.